General & product support
Account, login, onboarding, sign-up issues, partner questions, press, or anything that doesn't fit the other inboxes.
Support center
We're here to help.
Reach the right team directly. All inbound mail is monitored by humans during European business hours, with on-call escalation for security and payment incidents.
Contact channels
Pick the right inbox.
Billing & payments
Invoices, receipts, refunds, subscription changes, failed charges, missing crypto deposits, and tax forms. Include your payment reference or transaction ID.
Security disclosure
Vulnerability reports, abuse, account compromise, or anything sensitive. PGP-encrypted email is welcome. Please follow responsible disclosure.
Response targets
What to expect.
Times are first-response targets in CET working hours. Critical security and payment incidents are escalated 24/7.
General
< 24h
Business days, Mon–FriBilling & payments
< 12h
Mon–Sat, refunds in 5–7 days after approvalSecurity incidents
< 4h
24/7, acknowledged within 4 hoursFrequently asked
Common questions.
How do I request a refund?
Email billing@aevrix.group with your payment reference, the email or account used at checkout, and the reason. Approved refunds are processed within 5–7 business days back to the original payment method. Crypto refunds are sent to the originating wallet unless you specify another address in writing.
My crypto payment has not appeared yet — what should I do?
Crypto invoices are confirmed after the required network confirmations (typically 1–3 for USDT TRC-20, 3–6 for BTC, 12 for ETH). If your transaction is confirmed on-chain but not reflected in your account after 30 minutes, email billing@aevrix.group with the transaction hash (TXID), the invoice ID, and the wallet you paid from.
How do I cancel my subscription?
Reply to your last invoice email, or write to billing@aevrix.group from the address on file with the request. Cancellation takes effect at the end of the current billing period; no further charges will be made. We do not pro-rate mid-period cancellations unless required by local law.
Where can I get an invoice or VAT-compliant receipt?
Every successful payment generates a receipt that is emailed automatically. If you need a re-issue, a corrected invoice, or a VAT/tax-compliant version with company details, email billing@aevrix.group with the order ID and the legal entity information you want printed.
I can't log in or access my account.
First, try the password-reset link from the sign-in page and check your spam folder. If reset email does not arrive within 10 minutes, contact hello@aevrix.group from the address tied to the account. For suspected account compromise, write to security@aevrix.org instead — we will freeze the account pending verification.
I want to report a security vulnerability.
Send a clear write-up to security@aevrix.org: affected asset, reproduction steps, expected impact, and your contact details. Our policy and scope are documented at /security. Please do not access, modify, or exfiltrate data, and do not run disruptive tests against production.
Commercial license, partnership, or press enquiry?
For commercial licensing or partnership: founder@aevrix.group. For media and press: hello@aevrix.group with subject line [PRESS] and your deadline.
Live service status
Operational visibility.
status.aevrix.dev
Real-time service status for Aevrix Group, Aevrix Dev, and product surfaces. Subscribe for incident updates.
Real-time service status for Aevrix Group, Aevrix Dev, and product surfaces. Subscribe for incident updates.